Refund Policy

Last updated: February 24, 2026

This Refund Policy explains when refunds are available for AndyAI paid subscriptions and usage-based charges.

1. Subscription Billing

Paid plans are billed in advance on a recurring basis (monthly or annually). You can cancel renewal any time from your account settings. Cancellation stops future renewal charges and your plan remains active through the current paid period.

2. Standard Refund Rule

Except where required by law, subscription fees and usage charges are non-refundable once billed. Partial-period and unused-time refunds are generally not provided.

3. EU/UK Consumer Digital Services Notice

If you are an EU/UK consumer, you may have a statutory withdrawal period for online purchases. However, where you request immediate access to digital services and acknowledge performance begins during that period, your withdrawal right may be reduced or lost once full service delivery begins.

Nothing in this policy limits mandatory consumer rights under applicable law.

4. Duplicate or Erroneous Charges

If you believe you were charged in error (for example duplicate billing), contact [email protected] within 30 days of the charge date. Verified billing errors will be corrected and refunded where appropriate.

5. Service Failure Credits

For material, prolonged service outages directly caused by AndyAI, we may issue service credits or partial refunds at our discretion or where contractually required.

6. Chargebacks

Before initiating a chargeback, contact us so we can resolve the issue quickly. Fraudulent or abusive chargebacks may result in suspension or termination of account access.

7. Contact

Billing support: [email protected]

Legal entity: AndyAI